Our 60-day happiness guarantee

We want you to love what you order. But we also know that things do not always work out. Maybe a scent is not what you expected. Maybe a product does not fit your routine. Maybe you changed your mind. Whatever the reason, we offer a 60-day return window from the day your order arrives. That gives you plenty of time to try things out and decide what works for you. If you are not happy, we are not happy. Let us make it right.

How to start a return

Starting a return is easy. Reach out through our Contact Us page and tell us you would like to return an item. Include your order number and the name of the product you want to return. We will respond with the next steps. Please do not send anything back before contacting us, because we need to track the return and make sure your refund is processed correctly.

Once we receive your request, we will send you instructions for packing and shipping the item back to us. Please pack the item securely so it does not get damaged in transit. If the item is damaged during shipping because it was not packed well, we may not be able to issue a full refund. So take a minute to pack it properly. It helps everyone.

What qualifies for a refund

To qualify for a refund, the item must be returned within 60 days of delivery. It should be in its original packaging and in a condition that allows us to verify it was purchased from us. If the item is used, we may still accept it, but we may issue a partial refund depending on the condition. We are reasonable people. If you tried a product and it did not work for you, tell us. We will work something out.

We do not require a receipt or proof of purchase beyond your order number. We can look up your order in our system. So do not worry about digging through your email for a receipt. Just give us your order number and we will take it from there.

What does not qualify

Some items cannot be returned for hygiene and safety reasons. This includes any product that has been opened and used in a way that makes it unsuitable for resale. We also cannot accept returns on items that have been damaged after delivery, items that have been altered, or items that are missing parts. If you are unsure whether your item qualifies, reach out through our Contact Us page and ask. We would rather answer your question upfront than have you go through the trouble of shipping something back that we cannot accept.

We also cannot refund shipping costs unless the return is due to our error. If we sent you the wrong item or the item arrived damaged, we will cover the return shipping and refund the full amount. If you are returning an item because you changed your mind, the original shipping cost is not refundable. That said, our shipping is free, so there is no shipping cost to worry about in most cases.

Refund timing

Once your return arrives at our warehouse, we inspect it to make sure it qualifies for a refund. This usually takes one to two business days. After that, we process your refund within 5 to 10 business days. The refund goes back to the original payment method you used when you placed your order. Depending on your bank or credit card company, it may take a few extra days for the refund to appear on your statement. We will send you an email when the refund has been processed so you know it is on its way.

If you have not received your refund after 15 business days, please reach out through our Contact Us page. We will look into it and make sure everything is on track. Sometimes refunds get held up by the payment processor, and we can help push things along.

Exchanges

We do not offer direct exchanges. If you want a different product, the easiest thing to do is return the item you have and place a new order. That way you get exactly what you want, and we can process everything quickly. If you need help choosing a replacement, reach out through our Contact Us page and we will be happy to make a recommendation.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, please reach out through our Contact Us page right away. Include a photo of the damage or the incorrect item, along with your order number. We will make it right as quickly as possible. You will not have to pay for return shipping in these cases, and we will send you a replacement or issue a full refund, whichever you prefer.

We pack our products carefully, but sometimes things happen in transit. We are sorry if that happens to you. We will do everything we can to fix it fast.

Contact us

If you have questions about our Refund Policy or need help with a return, our Contact Us page is the best way to reach us. We are here to help and we want to make the process as easy as possible for you. Thank you for shopping with us, and thank you for giving us the chance to make things right.