How your order gets to you

We want your order to arrive quickly, safely, and without any surprises. This page explains how our shipping works, what you can expect, and what to do if something goes wrong. We have kept it simple because shipping should not be complicated. If you have questions after reading this page, our Contact Us page is always open.

Processing times

Once you place an order, we get to work. Our team reviews your order, packs your items, and hands everything off to our shipping partners. This process takes 1 to 3 business days. Business days are Monday through Friday, excluding holidays. If you place an order on a weekend or a holiday, the processing clock starts on the next business day.

During busy periods, like holidays or big sales, processing might take a little longer. We do our best to keep things moving, but we also want to make sure every order is packed correctly. We will send you an email when your order ships so you know it is on its way.

Estimated delivery

After your order ships, delivery usually takes 6 to 12 business days. This is an estimate, not a guarantee. Delivery times can vary depending on where you live, how busy the shipping network is, and other factors outside our control. We will provide tracking information so you can follow your package every step of the way.

We know waiting for a package can be exciting and sometimes a little anxious. We get it. We are shoppers too. That is why we send tracking updates and why we are always happy to check on an order if it seems to be taking longer than expected. Just reach out through our Contact Us page and we will look into it.

Tracking your order

When your order ships, we send you an email with a tracking number and a link to the carrier's tracking page. You can use that link to see where your package is and when it is expected to arrive. If you do not receive a tracking email, check your spam folder first. If it is not there, reach out through our Contact Us page and we will send you the tracking information.

Please note that tracking updates can sometimes lag behind the actual movement of your package. If the tracking page has not updated in a few days, do not panic. It usually means the package is moving between scanning points. If it has been more than five business days without an update, reach out to us and we will investigate.

Shipping destinations

We ship worldwide. That means you can order from anywhere and we will send your items to you. We do not have a list of excluded countries. If you can place an order on our site, we can ship to you. We are proud to offer this level of access because we believe everyone deserves a clean, fresh home.

Duties and customs

We include all duties and customs fees in the price you pay at checkout. That means you will not receive a surprise bill from customs when your package arrives. The price you see is the price you pay. We believe in transparency, and we do not want you to worry about extra fees after you have already paid for your order.

If you ever receive a request for additional payment from a carrier or customs office, please reach out through our Contact Us page right away. That should not happen, and we will help you resolve it.

Delivery issues

Sometimes packages get delayed, lost, or delivered to the wrong address. We hope this never happens to you, but if it does, we are here to help. If your tracking shows that your package was delivered but you did not receive it, please check around your property first. Sometimes carriers leave packages in unexpected places. If you still cannot find it, reach out through our Contact Us page and we will work with the carrier to investigate.

If your package is lost in transit, we will send you a replacement or issue a refund, whichever you prefer. You will not be left empty-handed. We take responsibility for getting your order to you, and we will do everything we can to make it right.

If your package arrives damaged, please take photos of the damage and reach out through our Contact Us page. We will arrange a replacement or a refund as quickly as possible.

Contact us

If you have questions about shipping or need help with an order, our Contact Us page is the best way to reach us. We are here to help and we want your experience to be smooth from start to finish. Thank you for shopping with us.